Customer-hosted
Tickets enter your front door. Default is local on your gateway — on your hardware. Other models, if any, are buyer-owned exits after local-only. NullTrace does not host a cloud LLM fan-out.
Ticket Briefs without ChatGPT.
NullTrace Router briefs HubSpot and Zendesk tickets without sending ticket text to ChatGPT or other third-party cloud LLM hosts. Tickets enter your front door. Default inference is local on the gateway you host — on your hardware. Prepaid metering. Not a model marketplace.
HubSpot & Zendesk
Ticket and Help Desk cards. Sidebar briefs on the open ticket.
Prepaid metering
Usage is gated on the gateway. Empty balance pauses requests.
A technical control, not a legal exemption. Policy or block filters on your gateway are not legal cover, and they do not let you send ticket text to any AI without counsel review. DPA and counsel review before regulated production use.
Prepaid packs
AI ticket Briefs without ChatGPT.
Apps install free. Run the gateway on your hardware. Buy prepaid usage when you need it. Brief counts are estimates — you are billed in tokens; long tickets use more. Paid packs auto-mint on Fly after checkout. You may still need the key applied to your gateway tenants.json — we send it in the install email. Trial is requested by email for now (once per portal).
Trial
$0once per portal
Proof on hardware you control. ~35k tokens (~3–14 Briefs, typical ~7). Customer-hosted. Not ChatGPT.
Request Trial- ~35k tokens (~3–14 Briefs; typical ~7)
- Once-per-portal proof — include your HubSpot portal ID
- Customer-hosted / on your hardware
- Ticket text is not sent to ChatGPT / third-party cloud LLM hosts
- Email request until a $0 checkout link exists
Standard
$49prepaid pack
About 50–200 Briefs on hardware you control (~100 typical). Pilots and single-queue evaluation.
Buy Standard — $49- HubSpot & Zendesk sidebar Brief
- Customer-hosted gateway + local model (on your hardware)
- ~490k prepaid tokens (~50–200 Briefs; depends on ticket length)
- Ticket text is not sent to ChatGPT / third-party cloud LLM hosts
- Empty balance pauses requests automatically
Pro
Most used$299prepaid pack
About 300–1,200 Briefs (typical ~600) for live support queues. Same customer-hosted stack.
Buy Pro — $299- Everything in Standard
- ~2.99M prepaid tokens (~300–1,200 Briefs; depends on ticket length)
- Operator gateway URL install setting
- Same metered path for HubSpot & Zendesk
Business volume packs — email infrastructure@.
By buying a pack, you agree to our Terms of Service, Privacy Policy, and Refund Policy. Apps install free; prepaid balance is usage, not a seat license. Paid packs auto-mint on Fly after checkout; you may still need the key applied to your gateway tenants.json. Trial is requested by email for now (once per portal).